Privacy Policy

Privacy Notice Please take time to read this document carefully as it contains details of the basis on which we will process (collect, use, share, transfer) and store your information. If you have given us information about someone else, you are deemed to have their permission to do so.

If you have any questions or need further information you can e-mail [email protected] or write to our Customer Service Department, EasiChat Limited, Beacon House, South Road, Weybridge, Surrey, KT13 9DZ.

Use of Information

We will at all times treat all personally identifiable information strictly in accordance with The General Data Protection Regulations (GDPR) with effect from 25th May 2018.

Lawful Bases

Collecting information about you
When we collect information about you, we may collect personal data which may include a variety of information about an individual (e.g. their name, address of residence, communication and contact details, and other personal information such as a date of birth). Where relevant to do so, we may also collect information relating to an individual, indirectly by reference to an identifier (e.g. an IP address, which is a unique number identifying your computer, laptop, or similar portable device).

Where required and appropriate to do so, we will also collect more sensitive personal information (such as details about an individual’s health, and other similarly sensitive information).

Data Controller and Data Processor

We will ensure data is processed lawfully, fairly, and in an open and transparent manner and ensure appropriate security measures are in place against unauthorised or unlawful processing or accidental loss, destruction, or damage using appropriate technical or organisational measures (such as restricting access to key people within our organisation for certain aspects of your information and periodically checking the level of security we apply to prevent unauthorised use, accidental loss, or misuse of your information).

The contractual arrangements we have in place with our suppliers (e.g. our Client Database software provider, our telephone software system, scripting software systems, and similar providers of services to us, including other third-party companies who use our services) are governed by and shall be deemed to operate strictly in accordance with the terms of such contracts. Importantly, from your perspective, these contracts set out to define how data will be processed between us, including circumstances when we act as a processor or controller as required by the GDPR.

When acting as a controller of your data, we will, in certain circumstances, determine the purposes and means of processing your data.

Using information about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The personal information we collect about you will depend on the products and services you use and subscribe to.

We will collect, store, and use the following categories of personal information about you as follows:

Identity Data including personal contact details such as name and title.

Contact Data including addresses, telephone numbers, and personal email addresses.

Financial Data including bank account details, your debit or credit card information, your credit rating information, and other banking information.

Transaction Data including your billing history and products and services you use and anything else relating to your account.

Profile Data including information you provide to us in your communications with us, information you provide to us when entering prize draws or competitions, or participating in surveys.

Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

Sharing your information

We may share information, including sensitive information, about you, and other parties because it is: a) necessary for the performance of the contract; or b) necessary for compliance with a legal obligation; or c) necessary to protect your vital interests; or d) necessary for our own legitimate interests or those of other controllers or third parties; and e) necessary for a task carried out in the public interest or for an exercise of an official authority (e.g. a regulatory body).

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What we will not do with your information

Unless required to do so by law, or for other similar reasons other than those outlined (see sharing your information), we will never otherwise share personal information without good reason and without ensuring the appropriate care and necessary safeguards are in place; we will, in any other event, ask for your consent to share that information and explain the reasons.

How long we will keep information

We will only keep and/or maintain information about an individual for as long as is necessary in providing our products and services or for compliance with a legal or regulatory obligation, including our legitimate interests or of a controller.

Sensitive Data

In carrying out our duties as Data Controller and Data Processor we will collect sensitive information, about you, and other related parties because it is:
a) necessary for the performance of, or to take steps for you to enter into, a contract of services; or b) necessary for compliance with a legal obligation; c) necessary to protect your vital interests; d) necessary for our own legitimate interests or those of other controllers or third parties; and e) necessary for a task carried out in the public interest or for an exercise of an official authority (e.g. a regulatory body).

What we mean by sensitive data includes information about an individual’s health, including medical conditions.

Use and storage of your information overseas

We will never knowingly transfer, store, or process information about you or an individual outside the European Economic Area (EEA). In any event, if we are compelled to transfer your information outside the EEA it shall be in compliance with the conditions for transfer set out in the GDPR.

Using our Website and Cookies

You will be asked to accept a cookie when you visit our website. This will be clearly explained to you and you will typically have to accept the cookie to benefit from the services the website can offer.

Individual Rights

Individuals have a number of rights relating to the information we hold. These rights include but are not limited to:
a) a copy of the personal information we hold; b) rectification of inaccurate or incomplete information; c) request for deletion or removal of personal data; d) suppression of processing personal data; e) objection to certain uses of personal information; f) withdrawal of previously provided permission; g) right to data portability; h) right to complain to the Information Commissioner’s Office.

If you would like further information or wish to make a Subject Access Request (SAR) you can e-mail [email protected] or write to our Customer Service Department, EasiChat Limited, Beacon House, South Road, Weybridge, Surrey, KT13 9DZ.